Episode 184: Competing Against Luck with Karen Dillon by analyseasia published on 2017-05-13T08:00:42Z Karen Dillon, one of the authors from the book "Competing against Luck" joined us in a conversation to discuss the "jobs to be done" framework and why it is important about customer choice and innovation in disruption theory. She also discussed how organizations can be jobs focused and how companies should be listening to their customers and the circumstances when the theory fails. Genre Business Comment by wangwu One of the best business books I have read in 2016. Also recommend Professor Christensen's "The Innovator's Dilemma". 2017-05-27T11:27:20Z